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E-BAY | |
| SUPPORT CENTER |
Welcome to our support center for our E-Bay Sales. If there is anything that we need to improve upon is our e-mail correspondence. We've developed this center to help with our customer communication and help answer your questions before you have to ask them.
Please use links on this page to communicate with us, instead of using the channels through E-Bay. E-mails generating from this page will be treated in high priority, and e-mails from "contact seller" links inside of e-bay will most likely be ignored. If you already did e-mail us though e-bay, please re-create it through here.
This Site is divided into 2 sections. We strongly suggest visiting the Common Questions section before e-mailing us.
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| This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful. |
Please Select Correct
Category:
Important InformationIt takes much more time to organize multiple payments for one large order and in most cases are charged additional fees for multiple payments. If multiple payments are received all orders will be shipped out separately with the full shipping rate. Please allow at least 24 - 48 business hours to process your payment once it has been made. Tracking information is sent automatically by our system within 24 hours of your order shipping, DO NOT contact us for tracking information unless there is an apparent error. We are closed on weekends and have no shipment pickups, which means orders are not processed during that time. Please read the FAQ page and check your e-mail before contacting us with your questions. Please consult the International Orders section if you are an international customer. On E-Bay transactions you must complete the sale inside of our checkout to have your order processed without delays. Please read through each section to ensure that your order is processed correctly without any complications.
Domestic Payment Instructions/OptionsWe accept Paypal, Check/Money Order, and All Major Credit cards. Do Not Send Us CASH!! Please include your physical shipping address with your payment! Check/Money Order PaymentsOur Address Is: TGM Skateboards PO Box 371 St. Clair Shores, MI 48080-0371When sending payment to sure to include our "Check/MO Form" located at the link below: You can go to your local post office/bank/convenience store (I.E. 7-11) to purchase a money order or cashier check. DO NOT send us cash through the mail. We have had many problems with cash in the past and do not want to deal with the aggravations it may cause. You send cash at "YOUR OWN RISK". You can go to your local post office/bank/convenience store (I.E. 7-11) to purchase a money order or cashier check. If you send check, we hold your order for 2 weeks (No Exceptions!). If this will cause problems, please send money order, pay via credit card, or Paypal. Paypal Payments Our Paypal account name is: ca@tgmskateboards.com NOTE: Going though checkout for Paypal will ONLY indicate your future payment plans and will not submit payment automatically from our system. You have to manually go onto the Paypal website at http://www.paypal.com to enter you account information and submit payment to us. Credit Card Payments You can pay for your order with your credit card directly through our company. We accept all major credit cards (American Express, Visa, Master Card, and Discovery). You can provide your information directly over our checkout or call us toll free at 888-892-7846 Mon-Fri 10-5pm Est. Before calling please have your item number, and billing information ready. Back to Top
Combining Freight With Multiple AuctionsOnly For Continental USA Customers using FEDEX GROUND
Alaska, Hawaii, APO, FPO, and US Territories We ship to Alaska, Hawaii, APO, FPO and PO Boxes. However, due to the slightly higher shipping rates, extra forms, and labor we charge slightly more money for most products. When shipping to an APO/FPO boxes shipping times are greatly increased. Inside of the auction of the item, will be a link to the shipping calculator. Every product may have a different shipping price depending on what it is, and the link to the calculator inside of the actual auction will be accurate. All orders ship within 48-72 business hours of payment received. Please note that personal checks are held for 10-14 business days. Tracking will be provided for FEDEX and UPS shipments. This will be e-mailed to you at the end of the day that it ships. Please include your physical shipping address for FEDEX/UPS shipping. They do not deliver to PO/APO/FPO boxes. Please Do Not contact us for tracking info, our system will send you tracking information automatically. Once the order is shipped you should receive an email from them containing the tracking information. We are not responsible for shipping transit times. Once the package leaves our hands, we cannot be held liable for it. FEDEX/UPS and USPS
WarrantyWe do not offer any additional warranties on our products. Some products carry a manufacture's warranty. Each situation will be treated separately. Please contact us at surport@tgmskateboards.com, with any problems.
Return PolicyEvery Return Must be first approved by us. We will not pay any return shipping amount. Original shipping costs are non refundable. A 10% restocking fee will be applied to every returned item. If you send us back something, without our approval, we will refuse it!!
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E-mail: Please select question from list below. Each has a specific form to help us assist faster, by insuring you provide us with all the information needed for quick action on your request.
Click Correct Question, if not here, select "ALL OTHER"

This area is for customers that haven't won the item that it is in regards to.
Questions here are for future sales, for information on already purchased items, go here
Please select the correct category your question is regarding.
| ◘ | Shipping Questions | ◘ | Technical Questions |
| ◘ | Payment Questions | ◘ | Product Request |
| ◘ | Large International Purchases | ◘ | Special Requests |
| ◘ | OTHER QUESTIONS | ||
| ◘ | DOMESTIC WHOLESALE REQUEST |
| Product Request: | Your looking for specific items that you do not see in our store. |
| Special Requests: | You want to change something about a current listing. |
| Large International Purchases: | Customers outside of USA, wanting to purchase more then 5 items. |
| Technical Questions: | Ask our staff of experts. Board, Product suggestions. |
| Shipping Questions: | Anything regarding shipping. |
| OTHER QUESTIONS: | If your request is something different then choices listed. |
| Payment Questions: | Anything regarding payment for an item. |